Privacy Policy
1. Introduction
TrueCollab HR, LLC (“TrueCollab HR”) is committed to protecting the privacy and security of our customers’ personal information. This Data Privacy Policy outlines the types of information we collect, how we use it, how we protect it, and your rights regarding your information.
2. Information We Collect
We may collect the following types of information:
- Contact information: name, business address, email address, phone number, and the company you represent.
- Communications: the content of enquiries, correspondence and text messages you send us, and our replies.
- Usage data: information about how you interact with our website, including IP address, browser type and access times.
We do not collect Social Security numbers, dates of birth, driver’s licence numbers, payment card details or banking information through this website or in the ordinary course of our consulting engagements. Where your employees provide that information, they do so directly to payroll, benefits or HRIS providers that we neither own nor control.
3. How We Collect Information
Information may be collected through:
- Direct interactions, such as enquiries, scheduling a consultation, engaging our services, or messaging us.
- Our scheduling provider, when you book a consultation through the link on our website.
- Server logs, and cookies set by HubSpot, our CRM provider. These record which pages you visit and how you arrived, and link that activity to your contact record if you later contact us or book a consultation. The cookies are named
__hstc,hubspotutk,__hssrcand__hssc, and you can block or delete them through your browser settings. We set no advertising cookies, and fonts and images are served from our own domain.
4. Use of Collected Information
We use your information for the following purposes:
- To provide and improve our services and client support.
- To communicate with you about engagements, scheduling, open matters and your enquiries, including by text message where you have opted in.
- For internal analytics and to improve our website and services.
- To comply with legal obligations and protect our rights and property.
5. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information:
- With service providers who assist us in delivering services, under strict confidentiality agreements.
- With legal authorities when required by law or to protect against potential fraud or data breaches.
- In corporate transactions if we are acquired, merge with another entity, or sell a portion of our assets.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
6. Security Measures
We take reasonable and appropriate measures to protect your personal information, including:
- Encryption of sensitive data during transmission and storage.
- Access controls and regular monitoring of our systems.
- Employee training on privacy practices and data security protocols.
7. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. We securely dispose of information when it is no longer needed.
8. Your Rights and Choices
You may have rights regarding your personal information, including:
- Access: the right to request access to the information we have collected about you.
- Correction: the right to request corrections to your personal information.
- Deletion: the right to request the deletion of your information where applicable.
- Opt out of marketing: the right to opt out of receiving marketing communications from us.
- Opt out of text messages: you may stop receiving text messages at any time by replying STOP to any message, or by texting STOP to (215) 346-6501. See the Mobile Terms for details.
To exercise your rights, please contact us using the information in Section 10.
9. Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the effective date above. We encourage you to review this policy periodically.
10. Contact Information
If you have questions, concerns, or requests regarding this Data Privacy Policy, please contact us at:
TrueCollab HR
30 South 15th Street, Suite 1550 Num 919172, Philadelphia, PA 19102
Email: privacy@truecollabhr.com
Acknowledgment of Policy
By engaging with our business and services, you acknowledge that you have read and understood this Data Privacy Policy and consent to the collection and use of your information as outlined above.